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Orders received from the website will take 3-5 business days to process and another 3-5 business days to ship as long as you are ordering from inside the US and as long as no items within your order need to be back ordered. We do our best to notify all of our customers when an item will need to be back ordered from the manufacturer. The time it takes for a back ordered item to arrive depends on both the manufacturer we are ordering from as well as the availability of the product, and we will keep you as informed as possible throughout this process.
We offer free USPS shipment tracking with every online order. Your tracking number will be included in your shipping notification email that you receive once your order has been shipped and marked as complete. Additionally, if you have signed up for an account on our website when you made your purchase, your recent order information including your tracking number can be found by visiting the 'My Account' page. Does your tracking info say your package was delivered but you still do not have it? Please reach out to your local post office to begin the claims process.
As long as your order has not been shipped, we are happy to modify an order for you. Note that depending on what needs to be changed in the order, we may need to cancel your existing order and create a new one. It is the customers responsibility to ensure the mailing address is entered accurately and/or get in touch with us before the order is processed by replying to the order confirmation email with your updated address. If the package is lost, we advise following up with your local USPS location or USPS.com to file a missing mail inquiry. If the package ends up being returned to us we'll let you know and will email an invoice to cover the shipping cost for the second mail attempt. If the invoice isn't paid within 30 days or you wish to cancel the order let us know. We will refund your payment minus our shipping cost if you received free shipping from us.
Your order history, as well as the current status of your order can be viewed by visiting the 'My Account' page. Note that this feature is only available to customers who have signed up for an account with BlueLustreDiamonds.com. If you do not have an account, but still wish to know the status of your order, please refer to your shipping notification email or contact us with your order number and we will be happy to give you an update.
Blue Lustre Diamonds travels the country with our conference booth to sell directly to customers across the nation. Consequently, we are not always in the office. Until we are able to be in office 24/7, we will not be offering expedited shipping. If you are curious as to exactly how long a package will take, get in touch to see if we are in town and able to help you out.
Yes, we do! However, please be aware that your country may charge customs duties and taxes which we are not in control of and are not responsible for. Buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
Your gift card email may have been sent to your friend’s spam folder. To ensure your friend receives their gift card, we recommend asking them to check their spam folder or add the email email@example.com to their email contacts to ensure the message does not get spammed. Still don’t see the gift card email? Contact us with your order number, we’d love to help you out.
Gift cards and coupon codes can be applied during the checkout process. If your coupon code is not working, it may be expired or entered incorrectly. Contact us if you believe this is a mistake.
Unless you purchased from our Sterling Silver product line, your jewelry will tarnish and become dull over time. We recommend setting your jewelry aside during any activities that introduce moisture to your product as that will adversely affect your item.
We recommend purchasing Blue Lustre Diamonds Jewelry Cleaner to maximize longevity of your products.
All of our sizes are based off of US standard ring sizes, and depend on the product in question. For any further questions regarding your size, feel free to contact us and we'll be happy to help.
If you are in between sizes, you may be more comfortable wearing a size up or a size down. In the event you bought a ring that is too big or too small, we are happy to help you through the exchange process. Contact us with your order number and the item you wish to exchange with the desired size.
We're very happy to accept returns within 30 days of receipt of purchase as long as the item is in new condition. Upon receipt of return we will issue a BLD e-Gift Card for the value of your original purchase. We do not issue refunds.
Simply contact us with your order number and the products you intend to exchange. After we send confirmation that you are still eligible for a return (must be initiated within 30 days of the receipt of your order) we will send further instructions on how to proceed. After we receive your products, you will be contacted with additional tracking information for your exchange, or receive notification of your e-Gift Card credit.
We’re sorry about that! If the items you received were defective or have since become damaged, please send us images along with your order number to firstname.lastname@example.org and we will be happy to assist you with a replacement.
Same way you would if you made a purchase on our website. Contact us with your order number (found on your receipt) the date of purchase and the conference you visited us at and we will be happy to initiate the replacement process. For additional information about our Replacement Policy please visit our Returns/Replacement Policy page.
Send us an email: email@example.com